Employment Opportunities

Programs Manager/Clinical Supervisor (Permanent/Full-time)

Reports to: Executive Director

Posting Date: September 24, 2020

Closing Date: October 13, 2020

Who We Are:

Abrigo Centre is a charitable, multi service organization and a United Way Greater Toronto Anchor Agency located in west-central Toronto. We are an innovative charitable organization delivering a variety of services to individuals and families. Our staff is a flexible and co-operative team committed to servicing our clients in a positive and respectful manner, building upon the self-sufficiency values of the communities served.

Job Description:

Under the supervision of the Executive Director, the Programs Manager/Clinical Supervisor will provide day-to-day oversight of agency programs in accordance with the agency’s mission, policies & procedures, service standards and funding commitments. The Programs Manager/Clinical Supervisor is responsible for program development, implementation and evaluation, staff supervision and the coordination of a seamless client service delivery system focused on ensuring quality client care in accordance with agency mission and vision.

Duties and Responsibilities:


  • Leads and supports program staff in meeting agency mission and program deliverables through regular clinical supervision, leading team meetings, supervisor meetings, case consultation and supporting staff professional development
  • Supports team building, planning and training
  • Leads program planning, implementation, monitoring and evaluation
  • Supports cross program collaboration among staff ensuring seamless access for clients to programs and services within agency service delivery system
  • Fosters and nurtures staff professional development, recommends self-directed and agency directed training
  • Fosters relationship-building amongst staff working in various programs, and utilizes a strength-based perspective, supports problem solving and staff commitment to common service delivery model
  • Ensures and supports the resolution of client concerns/complaints/feedback following agency policies and procedures and works with Senior management and Executive Director on integrating client feedback into service and staff development
  • Ensures performance standards through training, coaching/mentoring and conducting performance reviews
  • Supports the continual development of program evaluation measures and integrates evaluation results in program and service development
  • Ensures that program staff meet service targets and objectives
  • Ensures data management system is aligned with program needs and ensures accurate and timely collection of data by staff

Funding and Community Collaboration:

  • Builds relationship with funders and liaises and reports to funders as required
  • Assists in the writing of quarterly and annual funding reports
  • Identifies and supports the writing of new funding proposals that contribute to agency mission
  • Works collaboratively with inter-agency networks in liaising, networking and contributing to systems development in response to client needs
  • Seeks out and supports partnership development with other organizations in support of agency and program goals


  • Consulted as a senior staff member regarding agency-wide reviews, plans and program implementation in collaboration with Executive Director
  • Recommends program development to the Executive Director
  • Assists in the development and implementation of agency programs and public education

  • Develops and maintains accurate and comprehensive systems in areas of case management, statistical recording and reporting as well as program evaluation
  • Prepares reports, correspondence, and documents for internal and external use as required
  • Ensures that staff team members are meeting service targets
  • Complies with Abrigo policies and procedures
  • Authorizes vacation and personal leaves for staff under supervision
  • Responsible for administering budgeted expenses related to staff training and miscellaneous program costs as authorized by the Executive Director
  • In collaboration with the E.D., acts as a media spokesperson for agency from time to time
  • Actively participates in all Staff, Inter-team, and Team meetings
  • Brings to the attention of the Executive Director any issues or concerns which may affect the overall operation and credibility of the agency
  • Undertakes special assignments as requested by the Executive Director


  • Identifies own learning needs and takes action to attain developmental goals
  • Participates with Executive Director in goal setting and evaluation of her/his own performance
  • Provides leadership to and participates in agency special events/projects as assigned
  • Participates in agency committee work as deemed appropriate
  • Attends to all duties in a creative and innovative manner     
  • Participates in agency programs, meetings and staff development as required
  • Performs other tasks as assigned by Executive Director

Skills and Qualifications:

  • Minimum BSW, preferably MSW in Social Work, Psychology or related field
  • Registered with OCSW&SSW or CRPO
  • Five (5) plus years working directly with the Violence Against Women sector, Youth and Family Counselling services within the non-profit sector
  • Knowledge and experience working from a trauma informed, anti-oppression framework
  • Experience in numerous therapeutic approaches with women, children and families (trauma informed practice, TF-CBT, Narrative, DBT, IFS, Expressive Arts, Solution Focused)
  • Knowledge of challenges and service needs of agency clients including immigrants, marginalized women, individuals and families
  • Excellent written and verbal communication skills
  • Proven leadership in relationship-building skills, strengths-based and solution oriented
  • Proven effective program management skills and execution
  • Proven ability to lead a small team of diverse individuals
  • Proficiency in computer software and data management applications
  • Ability to speak Portuguese is an asset   

How to apply:

Send your cover letter and resume by email with Programs Manager/Clinical Supervisorin the title by October 13, 2020 to: Hiring Committee, Abrigo Centre, at info@abrigo.ca

The Abrigo Centre is committed to employment equity. Abrigo hires on the basis of merit and is strongly committed to equity and diversity within its community. We especially welcome applications from members of racialized groups, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with our diverse community.

Abrigo thanks all who submit their resume, however only candidates selected for an interview will be contacted.

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