COVID-19 Service Delivery Modifications

16 March 2020 / Uncategorized / 0 Comment

Agency moving to delivery of services by phone

With the health and safety of our clients, staff, students
and volunteers in mind, the Abrigo Centre is responding to the increasing
public health risk due to COVID-19 by taking steps to minimize the threat of
community transmission. As such, Abrigo is moving to a modified level of
service delivery. Beginning today, Abrigo counsellors will start a process to
eliminate in-person client meetings and move to phone based interactions only
for an indefinite period.

Abrigo’s Open Intake program, typically running weekdays
from 1:00 p.m. to 3:00 p.m., will only operate by phone. Clients can now call
at any time during normal business hours to schedule a phone meeting with a
counsellor.

Clients taking part in Abrigo’s Income Tax clinic are now
being contacted by phone to reschedule their appointment at a later date.
Abrigo programs such as our Women’s Group, Art Therapy class, Seniors group,
Success by Six or Fathers’ programs are now suspended until further notice.
Abrigo’s PAR program is continuing but its status is under review as we consult
with the appropriate government ministry and our peer service providers.

Abrigo will review these new protocols regularly and examine
how best to provide our services based on the rapidly changing environment.

Abrigo staff members reporting to work will be asked to
follow social distance guidelines. Staff have been instructed not to attend any
training, conferences, workshops or external meetings. Employees are also
advised to avoid all non-essential travel outside of Canada at this time. Those
who have or will travel outside of Canada will be asked to observe a 14 day
self-isolation period upon their return.

Our agency appreciates your support and patience as we
navigate through this unprecedented time. Please stay safe, vigilant and
healthy.


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